Frequently asked questions
What is included in the tours?
Our tours include excellent Toyota minivans or Land Cruisers with pop-up roofs and unlimited mileage; all national parks entrances; camping fees and permits; unlimited water during the safaris; donations to the local communities; accommodation as agreed (on full board or all-inclusive basis).
What is excluded?
We do not include the country visas and items of personal interest like souvenirs or extra services/tours not agreed upon beforehand. Tips are not included (the industry recommends a guideline of $10 USD per person per day). Also, if after you book your tour, the government decides to increase park/camping/concession or others, these shall be added to your contract as well.
What are the payment methods?
For the down payment, we accept payments via wire transfer to our Equity Bank account. On some occasions, payments are also possible with a credit card via Pesapal/M-Pesa PayBill number although there is a fee for this service. For the final payment, you can use the same method or pay us in cash or credit card when you arrive.
What is your cancellation policy?
We apply a penalty of 10% if you cancel more than 30 days before your tour, a penalty of 40% if you cancel with 15 to 30 days’ notice, a 60% penalty if you cancel with 7 to 14 days’ notice, and a penalty of 100% if you cancel with less than a week notice.
What are the visa requirements?
We normally recommend getting the visa on arrival as it is a very straightforward process. It costs $50 USD per person except for U.S Citizens who pay $100 USD per person. Some countries do require a referral visa in advance. Please contact us if you are a citizen of any of the following countries: Afghanistan, Bangladesh, Ethiopia, Kazakhstan, Mali, Niger, Senegal, Tajikistan, Sri Lanka, Abkhazia, Chad, Equatorial Guinea, Kyrgyzstan, Mauritania, Palestine, Somalia, Turkmenistan, Azerbaijan, Djibouti, Eritrea, Lebanon, Morocco, Sierra Leone or Uzbekistan. In any case, please do keep in mind your passport needs to have at least 6 months of validity.
Do I need any vaccination?
It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take a vaccine for yellow fever and may take prophylaxis pills to protect you against Malaria. If you go to Zanzibar or come (or have a transit) in an endemic yellow fever country, proof of vaccination against yellow fever may be required at the airport.
Is accommodation in Nairobi required before/after the safari?
Well, we always recommend it because we like to start our safaris early in the morning and on the last day we like to avoid having to worry about reaching the airport on time. But, of course, we are flexible and we can start the safari when you arrive at the airport and can finish any safari with a drop off at the airport. However, in those cases, we always recommend flights arriving in the morning of the first day and flights leaving in the evening of the last day.
When and where will I be picked up?
Usually, our group-joining tours start at 8 am at our Nairobi office. If you are staying within a radius of 5 kilometres, pickup we offer a free pickup. Private safari starting point and time depend on the individual preferences of travellers.
What should I take for the safari?
All necessary documents: passport, vaccine certificate and others that might apply; Any medication you might need: This should include medication for possible common situations like headaches or diarrhoea; Sunblock, sunglasses, hat, lip balm and moisturizer; Your camera: we recommend bringing a wide lens (about 17-55mm) for those scenery pictures, and a telephoto lens (in the 200-400mm range) to catch animals at a distance; Binoculars: We do provide a pair of top-notch binoculars per every 2 persons in the vehicle but feel free to bring your own which you may be more used to. Binoculars really make a big difference on a safari; Clothes: Comfortable and casual clothing, with khaki, beige or green colours. You should pack T-shirts, shirts with long sleeves, jeans, a sweater and a jacket (for the cold mornings), swimwear (if the accommodation you selected has a pool or if you do a beach extension) and comfortable hiking shoes; Insect repellent.
Can I take plastic bags?
Regarding Kenya, please see additional information on this link regarding the government’s decision to ban plastic bags in Kenya: https://www.nema.go.ke/images/featured/FAQS_on_plastics_ban.pdf.
As for Tanzania, from 1st June 2019, all plastic carrier bags regardless of their thickness will be prohibited from being used in mainland Tanzania. However, plastics carrier items known as “Ziploc bags” that are specifically used to carry toiletries will be permitted as they are expected to remain in the permanent possession of visitors and are not expected to be disposed of in the country.